Professional of the Year for 2010 in Pharmaceutical Service Management: Gennaro Belfrutto

	Gennaro Belfrutto
Industry	Bio/Medical Engineering
Title	National Support Specialist Team Leader, Molecular Division
Expertise	Service Management
Current Organization	Abbott Laboratories
Type of Organization	Manufacturing/sales/service
Major Product	Pharmaceuticals/Medical Diagnostics Instrumentation
Area of Distribution	National/International
University/Degree	Electronics Engineering Technician Diploma, DeVry Institute of Tech.; Ontario Mgmt. Development Program, Sheridan College of Applied Arts & Tech., 1992; Management and Leadership Skills, University of Wisconsin, 1998 & 2000
Honors & Awards	Service Manager of the Year, 2004-05; Chairman's Award, 1996; Best in Division for Customer Satisfaction Support Practices, 1996; Kudos Award for exceeding expectation, 1993 and 1994; 2 Field Service Engineer of the Quarter Awards
Published Works	Lectures such topics as Career Development, Job Interviewing Skills, for the Technical graduates; Keynote Speaker for the 2003 graduation class of DeVry University, Canada; Design and Development of a component to be used on a Diagnostic Instrument, 1996
Affiliations	RCC Institute of Technology Canada Curriculum Advisory Committee since 2004; Ontario Association of Certified Engineering Technicians and Technologists since 1982
Work History	National Service Specialist, 1992-95; Field Product Manager and Trainer, 1998-2000; Customer Support Center Manager, 2000-02; Service Analysis Manager, 2002-04; Western Canada District Service Manager, 2004-05; Field Product Manager, 2005
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