Professional of the Year for 2009 in Change Management and Process Streamlining: Erica H. Reggie

	Erica H. Reggie
Industry	Research/Nonprofit
Title	Program Management Consultant
Expertise	IT Program Management, IT Service Management, Infrastructure & IT Operations Development, Process Engineering, Department & Team Leadership
Current Organization	RAND Corporation
Type of Organization	Research & Development
Major Product	Global public policy research to improve policy and decision-making through objective research and analysis
Area of Distribution	International
University/Degree	B.S., Industrial Engineering, Purdue University, 1986
Born	Evansville, Indiana
Honors & Awards	National Register's Who's Who, 2005 & 2006; Outstanding Young Woman of America, 1987; Third Place in Institute of Industrial Engineers (IIE) University Technical Paper Contest, 1985; Purdue University School of Industrial Engineering R. Hartley Sherwood Ingenuity Design Award, 1984
Hobbies & Sports	Interior design, reading, gardening, outdoor sports
Career Accomplishments	Extensive project management expertise related to application & systems development, support and service delivery for large-scale enterprise user communities: Constantly refines systems operations & reporting: Proven record for exceeding project expectations within budgetary constraints: Accomplishments involve: implementing value-tracking-based IT management services, optimizing use of intellectual capital by generating procedural ITIL components, developing global IT training & governance strategies and converting incident reporting into business intelligence opportunities; Proven record of excellence re-organizing groups to increase efficiency and reduce costs
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